Outlook allows you to request verification that a message has been received and also when it has been read. To activate this feature, use the steps provided in this tech-recipe. To request a delivery and/or read receipt for a specific email message: 1. In your Message window, click View. Outlook for Mac it’s also on the Options tab Read and Delivery receipts are very new in Outlook for Mac. Outlook 2016 for Mac, Office 365, version 15.34 (170515) and later. Read Receipts for all emails. Request a read receipt or delivery notification in Outlook 2016 for Mac This feature is available worldwide to: Office 365 subscribers with an Office 365 Business Premium or Enterprise subscription (Office 365 Home, Personal, Student, and Business don't include Exchange so will not work with this feature).
When I’m using Outlook on the Desktop, it is quite easy to enable the option to request a read receipt.
However, when I’m using Outlook in a browser, I don’t seem to have this option.
How can I request for a Read Receipt when using Outlook on the Web?
The option to request for a Read Receipt when using Outlook on the Web can indeed be a little bit hard to discover.
The first thing to be aware of is that this option is only available when using an Exchange account that is part of an Office 365 or corporate on-premises Exchange environment.
The Request a Read Receipt feature is not available to Outlook on the Web for Outlook.com accounts.
Show Message Options
When Outlook on the Web as part of Office 365 for Business, or Exchange 2013 or Exchange 2016, then you can find the Request a Read Receipt option in the following way;
When composing a message, click on the ellipsis button (3 dots) and from the menu choose: Show message options…
Opening the Ellipsis menu in Outlook on the Web to open the Message Options dialog.
The Message Options dialog will open which will allow you to select the option to request a Read Receipt;
Message Options dialog Outlook on the Web.
Exchange 2010
Read Receipts Outlook Mac Not Showing
If your company is still using Exchange 2010, you can press the Options button on the toolbar when composing a message to open a similar dialog with the Request a Read Receipt option.
Pressing the Options button in the toolbar of OWA 2010 will open the Message Options dialog which allows you to set the “Request a read receipt for this message” option.
For some emails I manually set the option “Request a Read Receipt” and for some contacts I always request a Read Receipt via a message rule.
I’ve tested this myself and it worked as expected but I hardly receive a Read Receipt from other people. How can this be?
There are quite a couple of reasons for this to happen. Let me sum up a few for you and see if it applies to your situation.
- First of all; it’s a request. The receiver can have its reasons and choose not to send you a receipt.
- The receiver has the Receipts feature turned off.
For Outlook this can be configured in:- Outlook 2007 and previous
Tools-> Options-> E-mail Options…-> Tracking Options… - Outlook 2010, Outlook 2013 and Outlook 2016
File-> Options-> Mail-> section: Tracking
- Outlook 2007 and previous
- The request to send a Read Receipt is made when the message is being marked as read. If the receiver has the habit of not marking all his/her messages as read when reading it, then the prompt was never triggered to send the receipt to you.
- The mail client the receiver uses must support sending out Read Receipts. Not all clients do, especially web clients often don’t offer this feature.
- Even when the receiver sends out the Read Receipt, it could be that the mail server of the receiver doesn’t support it or disallows it to be forwarded to the Internet (configurable in Exchange by your mail administrator) and drops the Read Receipt.
Most ISPs do support sending out Read Receipts though but do not support Delivery Receipts. This is to prevent spammers from determining if a mailbox exists or not. - Your own ISP could be dropping the Read Receipts. Usually this is part of a Junk E-mail filter that they have in place and in most cases your ISP will put it in your Junk E-mail folder on the server so that Outlook won’t download it (in case of POP3). Login to your web based mailbox provided by your ISP and see if it is there and if you can configure the server based Junk E-mail filter.
Read Receipt Outlook For Mac 2016
Requesting a Read Receipt for a message can be done on the Options tab.
Read Receipts Outlook For Mac 2011
Note: Keep in mind that from a practical point of view, a Read Receipt is nothing more than an acknowledgement that the email you have sent to the receiver got marked as read. The receiver can do this without actually reading the message